At MyEssenza, we value customer satisfaction and want you to love your purchase. If, for any reason, you’re not completely happy with your order, we offer a straightforward return process to ensure a hassle-free experience.
Please read our return and refund policy below.
Eligibility for Returns
• Returns are applicable only for products purchased at their original price.
• Items must be returned within 7 days of delivery.
• To qualify for a return, the product must be unused, in its original packaging, and in the same condition as received.
• Please note that return shipping costs will be the responsibility of the customer.
Non-Returnable Items
• Custom fragrance blends (where two or more perfumes have been mixed) are not eligible for returns.
• Sale and discounted items are non-returnable.
Return Process
• To initiate a return, please contact us via email at support@myessenza.in or call +919074753657.
• You will be required to provide a reason for return along with clear product images for verification.
Refund Policy
• Refunds are not available, as fragrances are consumable products.
• In case of a defective or incorrect item, we will review the issue and may offer a replacement, depending on the situation.
• To initiate a return, the item must be sent back in its original packaging. Please note that return shipping costs will be the responsibility of the customer.
Need Assistance?
If you have any queries regarding our return and refund policy, feel free to reach out to us via:
📧 Email: support@myessenza.in
📞 Contact: +919074753657
We’re here to help!
