At MyEssenza, we value customer satisfaction and want you to love your purchase. If, for any reason, you’re not completely happy with your order, we offer a straightforward return process to ensure a hassle-free experience.
Please read our return and refund policy below.
Eligibility for Returns
• Returns are applicable only for products purchased at their original price.
• Items must be returned within 7 days of delivery.
• To qualify for a return, the product must be unused, in its original packaging, and in the same condition as received.
Non-Returnable Items
• Custom fragrance blends (where two or more perfumes have been mixed) are not eligible for returns.
• Sale and discounted items are non-returnable.
Return Process
• To initiate a return, please contact us via email at support@myessenza.in or call +919074753657.
• You will be required to provide a reason for return along with clear product images for verification.
Refund Policy
• Refunds are not available, as fragrances are consumable products.
• In case of a defective or incorrect item, we will review the issue and may offer a replacement.
Need Assistance?
If you have any queries regarding our return and refund policy, feel free to reach out to us via:
📧 Email: support@myessenza.in
📞 Contact: +919074753657
We’re here to help!
